Khelo Bindass Bicycle Refund & Return Policy

At Khelo Bindass, we strive to provide you with high-quality bicycles and an exceptional shopping experience. However, if for any reason you're not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.

1. Returns

We want you to be fully satisfied with your purchase, which is why we offer a 7-day return window from the date of purchase. If you are not happy with the product, you can return it within this period for a refund or exchange.

Return Conditions:

• Products must be returned within 7 days from the date of purchase.

• The product must be unused, in original condition, and in the original packaging.

• Any accessories, manuals, or promotional items that came with the product should also be included in the return.

• Products that have been assembled or used may not be eligible for return unless they are faulty or defective.

• The return request must be accompanied by the original receipt or proof of purchase.

Please Note: In the case of returns without the original packaging or if the product is damaged due to improper handling, a partial refund may be issued.

2. Refunds

Once your return is received, we will conduct a thorough inspection to ensure that the product meets the return criteria.

• After the inspection is completed, your refund will be processed.

• Refund Processing Time: Please allow for some additional time for the refund to appear in your account, depending on your payment provider's processing times. Refund takes minimum 4 working days to reflect the payment in your account. [Please note that the timeline of 4 days starts only after we issue the refund from our end].

• The refund will be credited to the same payment method that was used during the original purchase.

• If you made the purchase through credit/debit card, the amount will be refunded to the same card. If the purchase was made through an online payment gateway, the refund will be credited to the same account or wallet.

3. Non-Refundable Products

Certain products may not be eligible for a return or refund. These include:

Customized or personalized bicycles: Bicycles that have been customized, assembled, or altered as per your request.

Used products: Products that have been used, damaged, or altered in any way.

Sale or discounted items: Products purchased during special sale events, discounts, or promotions may be non-refundable.

4. Exchange Policy

If you are not satisfied with your purchase and would prefer to exchange it for another product, we offer exchanges within the 7-day return window. The product you are exchanging should meet the return conditions outlined above.

Exchanges are subject to product availability. If the requested exchange product is unavailable, a refund will be issued.

5. How to Return a Product

To return a product, please follow these steps:

Contact Us: Reach out to our customer service team via email at khelobindass@gmail.com or by phone at +91 72196 74995. Provide your order number, product details, and reason for the return.

Return Authorization: Our team will guide you through the return process and provide you with any necessary return instructions.

Shipping the Product: If applicable, you may need to ship the product back to our warehouse. The customer is responsible for any return shipping fees, unless the product is defective or damaged.

Inspection: Once we receive the returned product, it will be inspected to ensure that it meets the return criteria.

Refund or Exchange: Based on the inspection, we will process your refund or exchange as per our policy.

6. Defective or Damaged Products

If the product you received is defective or damaged, please contact us immediately. We will arrange for a replacement or a full refund as per your preference.

In case of a damaged or faulty item, please provide us with a detailed description and photos of the damage along with your order number.

7. Contact Information

For any questions or concerns about this Refund & Return Policy, please feel free to contact us:

Email: khelobindass@gmail.com

Phone: +91 72196 74995

Our customer service team is available to assist you with any issues and ensure that your shopping experience with Khelo Bindass is smooth and hassle-free.

8. Additional Information

Processing Times: Please allow up to 7 working days for the inspection and processing of your return or refund request.

Refunds: Refunds will be credited back to the original payment method used during the purchase. The time taken to reflect the refund may vary based on your bank or payment provider.

Shipping Charges: Shipping charges for returns are typically the responsibility of the customer unless the return is due to a defect or error on our part.

We appreciate your trust in Khelo Bindass, and we are committed to ensuring your satisfaction. If you have any further questions or need assistance, please don’t hesitate to reach out!

Thank you for choosing Khelo Bindass!